Return Policy

Return Policy

Last Updated 14.05.2024

At Trend Elegance, we aim to ensure that you are completely satisfied with your purchases. We understand that sometimes you might change your mind about a product after receiving it. If, for any reason, you are not satisfied with the items you received or simply decide they are not quite right for you, here are the details of our return policy:

1. Return Period

• You have 14 days from the date you receive your order to decide if an item is right for you. If you choose to return the item within this period, please notify us via email within this time frame to initiate the return process.

2. Condition of Returned Items

• The items must be returned in their original condition. They should be unused and in their original packaging with all original tags attached. Products that are returned with signs of being worn or delivered to us beyond the 14-day window will not be accepted.

3. How to Return

• To initiate a return, please contact our team via email at info@trendelegance.store with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with further instructions on where to send the returned goods. Customers are responsible for the return shipping costs.

4. Refunds

• Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, typically within 14 days.

5. Exchanges

• If you need to exchange an item for the same item in a different size or color, please specify this in your return request. Exchanges are subject to inventory availability.

6. Defective or Damaged Items

• If you receive a defective or damaged item, please notify us immediately for a replacement or refund. Claims for damaged or defective items must be reported within 48 hours of receiving the merchandise.

7. Sale Items

• Only regular priced items may be refunded. Sale items cannot be refunded, but can be exchanged for items of equal value if available.

8. Contact Information

• If you have any questions or concerns about your return, please contact us at:
  • Email: info@trendelegance.store
  • Address: 2C Grangegorman Lower, Smithfield, Dublin 7, D07 A433, Ireland

We reserve the right to amend this Return Policy at any time to reflect changes in our practices or services. Whenever we make changes, we will update the “Last Updated” date at the top of this policy. It is your responsibility to check our Return Policy periodically for any changes. Your continued use of our website and services following the posting of changes to these terms will mean you accept those changes.